November 10, 2010 - Leuven, Belgium

Dear Pronto Dealer,

This letter is intended to clarify the consequences of Philips’ decision to close our Pronto business unit in relation to support, warranty, product and software availability.

Although Philips will stop selling Pronto products, we will continue to offer product service and support for the Pronto products. The intent of Philips is to make sure all warranty and service obligations will be honored by Philips.

For the United States, Philips will continue to offer call center support services (888-773-7384) until at least the duration of 2011, and the Pronto repair center will remain operational throughout that time.
Outside the USA, all warranty obligations will continue to be honored by the present Pronto distributors. Philips will ensure that a sufficient stock of spare parts will remain available to service product repairs.

Regarding products and software, all current Pronto products are still available for purchase by Pronto distributors throughout the month of November. Dealers are advised to order any additional products from their distributor immediately to secure their required product quantities.

The recently announced ProntoEdit Professional3 (PEP3) will be released as scheduled this month. The TSW9500 product will be distributed on a best-effort basis, depending on the received orders and availability of components and resources to manufacture the unit. It is also Philips’ intent to put forth a best effort to make firmware for all TSU and RFX devices available to be fully compatible with PEP3.

We hope to have informed you sufficiently and would like to thank you for the loyalty you have shown to the Philips Pronto products.

Sincerely,

The ProntoTeam.