Support

Select the region you live in:

• US, Canada, Brazil
• Europe, Middle East and Africa
• Other regions, including Asia Pacific and Latin America

Telephone Support:

If you have any questions on Pronto, our helpline can assist you.
To get in touch with our customer support center, call: 888-773-7384

Email support

For advanced programming support, you can get in touch with the pronto support team by email. Please fill out the email support form completely, add as many details you possibly can, to allow us to get back to you on shortest possible notice.

Hardware Service

Pronto control products are built to last and known for their extreme reliability. Yet accidents do happen: LCD screens can break, and rechargeable batteries may need replacement after a couple of years to keep getting the most out of your Pronto control panel. Philips has appointed different service centers for all of the Philips Pronto remote controls and panels, both for in and out of warranty repairs. To find out what is covered by warranty, check the product warranty statement here. Call 888-773-7384 to find out what is the closest service center near you.

For our latest pronto products, the national distributor where you purchased your Pronto is responsible for service and support. This includes both phone support and hardware service and repairs.
Contact your local distributor for all support questions. A list of distributors contact information can be found in the where-to-buy section on this website.

You can also contact us by mail. Please fill out the email support form completely, add as many details you possibly can to allow us to get back to you on shortest possible notice.      

*Recent Pronto models include TSU9200, TSU9300, TSU9400, TSU9600, TSU9800, TSW9500, PCX9200, RFX9200, RFX9400 and RFX9600.

Support for Legacy Pronto models

For any support or service issues with legacy models not inlcuded in the list above, check the product archive section on our website, or use the email support form to submit your question to the pronto support team. For repair options on these legacy models, contact our repair center:  

For all service and support related questions, contact the local distributor in your country. A list of distributors contact information can be found in the where-to-buy section on this website. Pronto distributors offer phone support, covering software and hardware service, including in and out of warranty repairs.

You can also contact us by mail. Please fill out the email support form completely, add as many details you possibly can to allow us to get back to you on shortest possible notice.